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		Exploring the Causal Relationships of KPIs in after Sales Service Systems Elena Legnani , Sergio Cavalieri International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. pp.660-668, ⟨10.1007/978-3-642-16358-6_82⟩ Conference papers hal-01055797v1	Send to ORCID Export BibTeX XML-TEI Dublin Core DC Terms EndNote DataCite Advanced export Share Gmail Facebook X LinkedIn More

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